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Women’s Satisfaction with Antenatal Care Service and Associated Factors in Tullo District, Eastern Ethiopia

Gebi Husein Jima1* , Solomon Tejineh1

Background: Pregnant women’s satisfaction level assessment with antenatal services can address whether the service being given is in a consistent and dependable manner, the responsiveness and willingness of providers to meet women’s needs, the courtesy of providers and the safety of services. However, no evidences were documented on the issue so far in the study area. Objective: To assess pregnant women’s satisfaction level with antenatal care in Tullo District, East Ethiopia. Methods: A cross sectional study was conducted among random sample of 328 pregnant women of Tullo District, East Ethiopia from June1 to July 30, 2018. Both quantitative and qualitative methods were used to collect data. Data was collected using structured questionnaire adopted from different relevant literatures. Data was entered into EPI INFO Version 7 and analyzed using SPSS Version 21. Descriptive study was done to characterize study participants. The magnitude of association between independent and dependent variables was measured using adjusted odds ratio and 95% confidence interval and P-values below 0.05 was taken statistically significant. Results: In this study women’s satisfaction level with antenatal services was 71%. Women living in rural were less likely to be satisfied compared to urban residents. Women who get pregnant for five and more times were 5.42 times more likely to be satisfied with the services. Women who spent in ANC unit for more than 20minutes with their care givers were 1.75 more likely to be satisfied compared to their counterpart. Women who had their first ANC visit after 16 weeks of gestational age were 3.32 times more likely to be satisfied compared to their counterpart. Conclusion: The overall women’s satisfaction level with antenatal services was found to be optimal compared to other studies. Place of residence, number of pregnancy, time duration spent with service provider and timing for the first ANC visit were significantly associated with satisfaction.