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Abstrato

Creating and Sustaining: A Quality Culture

Ranjit Singh Malhi*

This article focuses on making quality a way of life in organizations. It begins by defining ?organizational culture?, explaining its importance and how it develops. The article subsequently defines ?quality culture? and describes its core values and beliefs. An eight-step model for creating and sustaining a quality culture in organizations is proposed. Also discussed are numerous strategies for making quality a way of life in organizations based upon literature review, best practices of quality leaders, and successful cultural transformation efforts.